Terms and Conditions

  1. Any personal details collected will only be used in connection with the pursuit of your claim. This will require that your details are passed to a partner organisation of P.I.C.A. located within the UK; use of this site or the Freephone number implies consent to this. Your details will not be used for marketing purposes.
  2. Your contact details and the details of your case will be passed to Personal Injury Claims Assist (P.I.C.A.) Ltd’s legal advisers for assessment of your chances of success.
  3. If our legal advisers feel your claim has reasonable prospects, they will contact you directly with the full terms and conditions for pursuing your claim on a, no win, no fee basis. No Win, No Fee arrangements (also known as Conditional Fee Agreements) have been helping people access the justice system since 1995. If you enter into a no win, no fee agreement you can be assured that you will not have to pay your solicitor if you do not win your case.
  4. If successful, any compensation awarded will be paid to you in full (subject to any restrictions decided by a court); the costs of pursuing your claim will be paid by the defendant (the ‘other side’). Full terms and conditions for the pursuit of your claim will be issued in advance of it being accepted
  5. P.I.C.A. Ltd is registered in England, Reg No. 7505052
  6. Registered Office: P.I.C.A. Limited, 2 Armoury Farm Cottages, Armoury Lane, West Bergholt, Colchester, Essex. CO6 3JP
  7. P.I.C.A. Ltd is regulated by the Ministry of Justice in respect of regulated claims management activities; it’s registration is recorded on the website http://www.claimsregulation.gov.uk P.I.C.A ‘s certificate no is CRM26357.

Complaints handling scheme

  1. Complaints may be made in writing, by e-mail, by telephone or in any other form in respect of a claims management service that we have provided and that is regulated under the Compensation Act 2006.
  2. We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.
  3. We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handling the complaint for the business. Wherever possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
  4. Within four weeks of receiving a complaint, we will send you either:
  5. a final response which adequately addresses the complaint; or
  6. a holding response, which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.
  7. Within eight weeks of receiving a complaint we will send you either:
  8. a final response which adequately addresses the complaint; or
  9. a response which:
  • i) explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response; and
  • ii) informs you that you may refer the handling of the complaint to the Claims Management Regulator if you are dissatisfied with the delay.

10.   Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress.

11. If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to –
Claims Management Regulator, PO Box 7824, Burton on Trent, Staffordshire, DE14 9DP.
Tel no. 0845 4506858.
12.    The Regulator can review the handling of the complaint and can give a direction on further handling of the complaint, however he     cannot determine a complaint or award compensation.